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How Strava Learned the Metrics for Campaign Success

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In the world of the progress advertising and marketing, we’re continuously at odds with prioritizing the place our time is invested—from constructing to testing and iterating upon a variety of marketing campaign components, we maintain the duty of all issues engagement. With our prospects’ experiences at stake, it’s extremely necessary that we’re making the proper enterprise selections and prioritizing the initiatives that make the most affect.

At Activate this 12 months, Seth Bindernagel, Senior Director of Growth Marketing at Strava, a cell app and web site join thousands and thousands of runners and cyclists via the sports activities they love, shared his perspective on how progress entrepreneurs can drive extra affect by specializing in the vital metrics inside our management.

In our recap of his session under, we are going to cowl a few of the key takeaways from his presentation, however we completely suggest testing the full video right here.

Metrics That Matter Most

Seth began his session by speaking about two varieties of vital metrics that drive the advertising and marketing funnel: enter and output metrics. Input metrics give attention to behaviors—opening an email, studying an article, or utilizing a function of your app. Output metrics, on the different hand, are elements of a a lot larger image; suppose general engagement, lifecycle stage efficacy, or income technology.

input vs. output metrics

Both metric sorts matter immensely, however enter metrics are the solely ones inside our management.

When we’re in a position to improve the progress of our enter metrics, we are inclined to see optimistic correlation with broader downstream advertising and marketing success—that is vital to all progress entrepreneurs.

Input Drivers

If we’re investing in maximizing our enter metrics, it’s vital we’re creating the proper “drivers” that affect these metrics. Seth defines drivers as the various kinds of levers we pull that optimize our enter metrics; these are the causes behind incremental adjustments that ripple downstream towards broader firm affect.

drivers that influence campaign metrics

Identify after which lean into the drivers inside your management. 

When progress entrepreneurs are testing topic strains, content material, or workflows, we’re fine-tuning the drivers that influencing marketing campaign and longer-tail engagement. Understanding the nuanced relationship between drivers and enter metrics will allow you to higher perceive the way you set the proper varieties of targets for your completely different campaigns.

As you turn out to be extra aware of this method, you’ll discover the completely different relationships between the behaviors you possibly can management and people you possibly can’t—your email can construct the proper drivers that commit buyer motion, however not essentially how properly your product expertise retains them lively after that. Once it wanes, you’re accountable for stepping again in and re-engaging.

Lululemon + Strava: 40/80 Challenge

To additional discover the idea of those metrics in motion, Seth offered an summary of a joint marketing campaign from earlier in the 12 months between Strava and athletic attire retailer, Lululemon.

There was a mutual curiosity to leverage one another’s positions as main health manufacturers to have interaction athletes via a shared pursuit of health and wholesome life. Together, these two firms got here collectively to create a problem the place athletes needed to full one in all two completely different targets inside a two-week interval: run both 40 or 80 kilometers.

Strava and Lululemon 40/80 campaign

Get lively in fashion with Strava and Lululemon.

Strava and Lululemon labored collectively to create a wide range of email campaigns that might encourage their goal athletes (enter metrics) to hitch the problem and increase model affinity (output metrics).

Their progress groups wished to do as a lot as attainable to get their customers proper to the level the place they take motion to commit.

Lining Up the Metrics

As they began constructing their marketing campaign, these had been just a few of the pattern metrics and key drivers in play:

  • Setting and executing on a marketing campaign launch date
  • Sending over one million emails to their databases
  • Choosing preliminary topic strains, preheader textual content, headlines, and ship instances. These are all key drivers—components inside their management that they might check for open price effectiveness.
  • Reporting on distinctive open and click on via charges. Key drivers included content material and calls to motion driving these charges.
  • Observing the downstream affect of the marketing campaign—the most crucial output metric!
Lululemon 40/80 campaign metrics report

Breaking down the high-level success metrics from the Lululemon 40/80 marketing campaign.

Having a transparent understanding of the actions they wanted to take to affect as a lot downstream marketing campaign affect as attainable helped them clearly focus their time, vitality, and assets towards an efficient marketing campaign buildout. At the finish of the day, their efforts had been coordinated round doing all the things inside their energy and align the marketing campaign with success.

Strava’s complete method actually paid off, too. Once the marketing campaign had come to a detailed, they noticed that greater than 100,000 folks joined their joint marketing campaign. Even although that output metric was largely out of their management, their meticulous give attention to enter metric optimization resulted in optimistic correlation with the success of the downstream marketing campaign occasion.

Your Input Matters!

Strava demonstrated that defining and familiarizing your self with the enter metrics at your marketing campaign’s core assist prioritize the place to focus your efforts. Taking it one step additional and figuring out and testing your drivers will additional optimize for potential success down the line.

The extra in-tune you turn out to be together with your enter metrics, the higher you possibly can analyze any correlations present between your efforts together with your downstream outcomes. Understanding (after which iterating upon) the relationship between the methods driving your campaigns and the elicited responses of your prospects brings new consciousness for maximizing your advertising and marketing potential.

Watch Seth’s full session and dive into even nice marketing campaign particulars on the Activate web site. If you’re keen on matters and displays like this one, be part of us in October at Activate London!

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