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How to Optimize the Post-Click Experience With Cross-Channel Messaging

Providing a seamless optimized buyer journey is a prime advertising and marketing problem. The course of turns into much more troublesome in case you’ve spent all of your time optimizing and personalizing your advertisements and never sufficient time on the person’s post-click expertise.

While the advert marks the first contact level of the person’s buyer journey along with your model, it’s only the starting. An optimized post-click expertise ensures that the person who clicks your advert proceeds down your advertising and marketing funnel and finally turns into a buyer.

But how do you try this?

By personalizing their post-click expertise throughout a number of channels.

How do you optimize advertising and marketing post-click experiences?

Customers at the moment anticipate you to have all the proper details about them—who they’re and what they need. This expectation will be simply met thanks to the newest promoting optimization and personalization capabilities.

Post-click optimization helps you personalize your advertising and marketing message to every viewers phase. A post-click expertise begins with a message-matched touchdown web page and continues to a custom-made thanks web page, thanks email, and some other advertising and marketing channel you have chose to use corresponding to textual content messaging or automated postcards.

You can use viewers contact info, demographics, job place, and pursuits to create advertising and marketing methods that permit you to take clients on an optimized post-click journey.

When you concentrate on the optimization and personalization of your buyer’s post-click experiences you fulfill their expectations and might begin a optimistic relationship with them.

What are the elements of a post-click expertise?

A person’s post-click journey begins after they click on your advert. If you optimized the buyer journey effectively, these are the subsequent touchpoints they’ve along with your model:

  1. Landing web page: A touchdown web page is a dedicated, standalone page that customers arrive on instantly after clicking a PPC advert or email hyperlink. An optimized touchdown web page matches the advert that it follows and focuses on a single supply. The conversion objective is dependent upon the sort of selling marketing campaign you might be operating, (e.g. e book downloads, new person sign-ups for a premium membership), however all touchdown pages ask guests to full a lead seize kind and convert through the CTA button.
  2. Thank you web page: Clicking the touchdown web page CTA button leads guests to a thanks web page. The objective of this web page is to reaffirm and validate the customer’s click on. The web page may also give guests further details about the supply or current them with different related presents in your advertising and marketing funnel.
  3. Thank you email: The thanks email serves the similar objective as the thanks web page as a result of it appreciates guests for his or her motion and provides them further details about that individual supply.
  4. Confirmation email: This email is supposed to verify the person’s motion and is prompted after a person indicators up for an account.
  5. Text message: An optimized textual content message can inform clients about some other presents that may curiosity them and will help you determine a relationship as nicely.
  6. Automated postcards: Automated postcards can nurture relationships along with your clients. A personalised postcard exhibits them that you simply cherish them as a buyer since you went past merely sending an automatic email as soon as they signed up.
  7. In-app notifications: In-app notifications enable you to retain clients by guiding them by way of the signup up section and serving to them navigate the product. Relevant in-app messages and notifications make sure that clients are ready to carry out the motion they supposed to do when signing up.

You could not use each touchpoint listed above; nonetheless, the actions you are taking ought to be personalised to make the most influence. Let’s have a look at a number of advertising and marketing examples to analyze whether or not they’re arrange for fulfillment.


Airbnb is constructed for folks on the go so it is smart that the firm employs cross-channel messaging to present the greatest person expertise. As you will notice under, they personalize the signup course of for the person.

To start, Airbnb makes use of PPC advertisements for search customers in search of leases in particular cities. Once folks click on by way of, they’re greeted by dynamic content-replacement in the headline and a background picture based mostly on their desired location.

For instance, listed here are the post-click touchdown pages Airbnb used for Chicago, Las Vegas, and New York City:

Airbnb post-click experience: Chicago landing page

Airbnb post-click experience: Vegas landing page

Airbnb post-click experience: New York landing page

The types are all the similar, however dynamically altering the web page based mostly on how the person received to the web page (search question or paid advert) makes it extra inviting for them to take the subsequent step (seek for a house).

Airbnb begins their post-click expertise on a powerful be aware with these personalised touchdown pages and provides you three sign-up choices:

Airbnb post-click experience: Sign up options

Once you end signing up, you see this welcome be aware and the in-app messaging let’s you recognize there are solely two steps left:

Airbnb post-click experience: Welcome page

The second step asks in your cellphone quantity to make communication between you and friends simpler:

Airbnb post-click experience: Confirm phone number

The third step asks you to sync your contacts with Airbnb so you possibly can share your itinerary with them as you would like:

Airbnb post-click experience: Sync contacts

Once accomplished, Airbnb sends you a welcome email that showcases how the service works. The email isn’t personalised for a selected person; fairly it simply explains what clients can do with the service like discovering properties to keep, uncover distinctive issues to do, grow to be a bunch, and so on:

Airbnb post-click experience: Welcome email

Airbnb’s second email follows a pair minutes later and particulars how Airbnb for Work, works:

Airbnb post-click experience: Airbnb for Work

The email CTA button takes guests to the Airbnb for Work landing page telling clients how they will use the service to improve their work experiences.

Although Airbnb does a reasonably good job of guiding guests by way of the signup course of, their post-click experiences could possibly be extra personalised.

By gathering extra person information, the service can showcase presents and promotions which are related to particular person customers.


Similar to Airbnb, Netflix is a platform constructed for a number of screens/units so it is smart they might use cross-channel messaging to present an distinctive person expertise.

Here is the Netflix signup page:

Netflix post-click experience: Signup page

Clicking the CTA button takes you thru the sign-up course of, which incorporates deciding on your most popular month-to-month plan:

Netflix post-click experience: Choose your plan

You are then brought to this step:

Netflix post-click experience: Create your account

After you’ve created your account and added billing info, submitting your cellphone quantity is subsequent so that the service may also attain you through textual content:

Netflix post-click experience: Password recovery

Netflix offers you an possibility to verify the field that enables the service to inform you about TV exhibits, film updates and different presents through textual content messages. Adding the cellphone quantity prompts a verification email from Netflix:

Netflix post-click experience: Phone number added

The email inserts a primary identify token to tackle the person by identify, which contributes to a greater person expertise and provides a pleasant, easy contact of personalization. After verifying your cellphone quantity, you might be introduced to the Netflix dashboard.

Here, the platform asks you to select three exhibits you want to allow them to personalize your media library with alternatives that curiosity you most:

Netflix post-click experience: Media selections

Then, they start the personalization course of:

Netflix post-click experience: Personalization

The first identify utilization in all the in-app messaging makes for a memorable person expertise.

Netflix makes use of a customized strategy with their optimized post-click expertise. From the second a person indicators up on their free trial web page, they begin receiving cross-channel messages which are meant particularly for them, rising the possibilities of buyer retention and contributing to a very good expertise.

Personalizing the post-click expertise leads to optimistic ROI

There is lots that occurs after somebody clicks an advert— from the post-click touchdown web page to follow-up emails, and in-app notifications. To guarantee customers proceed their journey along with your model, it’s essential to personalize and optimize their post-click expertise.

Take the person info you’ve collected and craft cross-channel messaging particularly for them. This helps meet person expectations, drive buyer engagement, and improve buyer retention—the trifecta to assure a optimistic ROI.

Confused about how to create related cross-channel messages? Use Instapage to create, optimize, and personalize post-click touchdown web page experiences and use Iterable to join with clients through emails, textual content messaging, in-app notifications, and automatic postcards.

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