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How to Win Loyal Customers With Ecommerce Content Marketing

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Your prospects are purchasing for greater than merchandise. They additionally need useful info. Sometimes, they’re after inspiration, or a little bit leisure. 

Last century, retailers on-line and off not often involved themselves with the thought of manufacturing content material to fulfill these wishes, however on this century, the formulation for fulfillment is “know, like, trust.” 

You win prospects—and maintain them coming again for extra—if and once they come to:

  • Know your model
  • Like doing enterprise along with your firm, and 
  • Trust it is going to meet their wants 

And, whereas ecommerce has exploded the previous two-plus many years, so too has content material advertising and marketing.

Table Of Contents

What’s content material advertising and marketing?

Content advertising and marketing focuses on creating content material to entice and retain consumers. For essentially the most half, you “ditch the pitch.” Rather than interrupting folks as they devour media with paid promoting designed to push product, content material advertising and marketing is about pulling folks towards your model with content material they really need.

In the ecommerce realm, it’s about connecting with potential prospects once they’re in search of solutions and serving to them make knowledgeable shopping for choices. Then, after you’ve earned the proper to cost their bank card, it’s about incomes their loyalty for future purchases (and referrals).

“We need to stop interrupting what people are interested in and be what people are interested in.”

Craig Davis, former chief inventive officer at J Walter Thompson

The advantages of content material advertising and marketing in ecommerce

Ecommerce corporations that grasp content material advertising and marketing get pleasure from some immense advantages.

Drive site visitors from search

Content advertising and marketing could be your ace card for driving site visitors from search outcomes. When you create and optimize efficient content material—primarily based on related key phrases—you entice natural search site visitors that you simply may need in any other case paid for with internet advertising. 

Also, well-executed search engine marketing (a.ok.a. web optimization) delivers compounding natural site visitors over time. Not so with paid media. With paid media, when the funds runs dry so too does your pulling energy. 

Marketers typically see that prospects who come to their websites by way of web optimization have a tendency to be extra loyal, main to larger lifetime worth. According to a 2020 study by Forrester Consulting, these prospects have interaction extra and spend extra time on the ecommerce websites than these coming from different sources.

Differentiate your model

Differentiation doesn’t come simple for a lot of on-line sellers. Your content material might help make it occur by enabling you to exhibit your model’s persona.

Pura Vida tastefully expresses its model with a photo gallery on their homepage primarily based on their Instagram channel.

Optimize your conversion funnel

As you already know, generally, the people who land in your web site aren’t prepared to purchase. Strategic content material advertising and marketing packages might help transfer prospects by way of your conversion funnel by strengthening the connection with every touchpoint.

Of course, for many who are prepared to purchase, your content material ought to embody CTAs to drive them to product pages. 

Foster model loyalty

Your prospects log on and infrequently purchase primarily based on value or different phrases. And all they’ve to do is click on. It’s protected to say, model loyalty could also be extra evasive than ever. 

Executing content material advertising and marketing successfully can strengthen your buyer relationships and foster model loyalty. Your aim: enrich their lives with useful recommendation and providers that handle their wants.

How to plan a brand new (or improved) method to ecommerce content material advertising and marketing

Content entrepreneurs typically leap earlier than they appear. That is, they begin creating content material with no clear plan. Doing so might lead to producing noise however not engagement.  

Your content material output has to map to a function with clearly outlined steps for reaching particular targets reminiscent of rising buyer engagement, producing leads, and rising gross sales. Effective content material entrepreneurs forge a plan. Let’s take a look at the among the key steps concerned within the course of.  

Develop personas

Though your model is probably going to remedy quite a few wants for a wide range of folks, “everyone” is just not your potential purchaser. Who is?

The technique of partaking consumers begins by clearly documenting the important thing personas in your target market. Not each ecommerce firm will sort out the duty precisely the identical, nonetheless, it’s smart to outline a number of purchaser personas with insights that reveal his/hers/theirs:

  • Basic demographics 
  • Personality traits and pursuits
  • Motivations and values 
  • Pain factors or most urgent wants
  • Common objections
  • Preferred media channels for consuming content material

Note that your persona can take totally different kinds. Most create a web page or a concise sequence of slides to create a persona. Need a kick starter? Do a seek for “buyer persona template” and also you’re off to the races.

A succinct single-page persona offered in a Massive Peak article that includes quite a few examples.

Create a buyer journey map to your personas

You’ve created a persona. Your purchaser’s mindset is now not a thriller to you or anybody who will be part of your content material advertising and marketing staff. Next, it’s time to develop a buyer journey map to establish a typical shopping for course of so you’ll be able to proceed to create content material that maps to every stage.

For planning functions, the client journey is usually expressed as a funnel that identifies the levels of a purchaser’s expertise along with your model.

To create a buyer journey map to your ecommerce model, simply observe these 4 steps.

1. Establish targets
Begin by answering the easy query: What’s the aim for the precise persona you’re mapping?

2. Identify the touchpoints
Research the methods this buyer interacts along with your model to decide all potential touchpoints. 

3. Identify bottlenecks and ache factors
Where do prospects expertise ache factors or hurdles? What are they? Where do they abandon the shopping for journey? Why? Armed with these insights, you’ll be able to take steps to handle points with the content material.

4. Update and refine
Aim to constantly study and refine your buyer journeys to empower higher content material plans. Work along with gross sales and buyer assist groups to optimize and streamline the customer’s expertise. 

A buyer journey map is likely to be expressed as a easy desk like this example from Shopify.

Audit your present content material

Auditing your present content material can be key to figuring out the place the gaps lie and what should be created and/or modified. Aim to establish:

  • Which content material speaks to which personas at key touchpoints within the journey
  • Notable inconsistencies
  • Where rivals have extra strong or larger high quality content material 

Some of the belongings you’ll most likely need to embody in your audit, which is probably going to be documented in a spreadsheet, embody:

  • Content sort
  • Topic/title
  • URL
  • Targeted key phrases
  • The high quality of the content material
  • Results: search rank, site visitors, downloads, click-through charges, income generated, or any related consumption information

Conduct a aggressive evaluation

Examining how your rivals use content material will enable you to perceive how your efforts evaluate, and doubtlessly, enable you to establish gaps worthy of exploring, and encourage concepts.

A strong article from SEMRush relating to the method of conducting a content-focused aggressive evaluation proposes the next 5 steps:

1. List your rivals.

2. Review how every competitor positions the corporate.

3. Analyze web optimization metrics (e.g., natural search site visitors, authority, backlinks, time on web site, prime pages, and so on.).

4. Review the rivals’ on-site content material by classes, codecs, high quality, and so on.

5. Turn your evaluation into motion. That is, decide your weak factors, make plans to publish superior content material, attempt—and check—new techniques.

Forge an web optimization technique

Understanding web optimization greatest practices might help rework your ecommerce enterprise. As such, your content material planning efforts should embody web optimization methods to entice guests by rating for related search phrases. 

While web optimization is a deep, advanced, and ever-changing follow, a very powerful ingredient of your web optimization technique can be key phrase planning. Keywords, that are most frequently multi-word phrases, are phrases you propose to goal along with your content material to rank extremely on search engine outcomes pages (SERPs). 

  • Short tail key phrases are normal search queries of 1 or two phrases. They sometimes have very excessive search quantity, and are subsequently harder to rank for.
  • Long tail key phrases often include three or extra phrases and have much less search quantity and subsequently are simpler to rank for.

Many instruments, reminiscent of SEMRush, Moz, and Ahrefs (to identify just a few), will present the information you want to make knowledgeable choices relating to key phrase choice reminiscent of month-to-month search quantity, rating problem, and which web sites at present rank highest for the key phrases. 

Another key to your model’s success with search will come from hyperlinks to your content material from different respected web sites (typically be described as “off-page SEO”). However, getting backlinks is simpler mentioned than completed.

Because they’re thought-about off-page web optimization, incomes hyperlinks is extra difficult and time-consuming than merely making tweaks to your web site. You’ll want to collaborate with different manufacturers to purchase the hyperlinks.

Link-building methods it’s your decision to pursue embody: 

Partnering with influencers

Influencers are folks and publishers in your area of interest who’ve a big following and/or high-ranking web site. The aim is to work with them not directly so that they publish hyperlinks again to your web site and promote your model on social media.  

Guest posting

Guest posting might help you create relationships with business specialists and get hyperlinks on distinguished websites whereas benefiting from the host’s experience and readership to improve your individual web site’s publicity. 

Earning hyperlinks

While it’s 100% unpredictable, the perfect technique is to earn hyperlinks. That is, to produce content material priceless sufficient—and of excessive sufficient high quality—to merely win different content material entrepreneurs over. Doing in-depth business analysis and publishing it within the type of a report has confirmed to be a golden technique, nonetheless, there are numerous types of content material you’ll be able to create to set up the authority required to earn hyperlinks.

Establish what you’ll monitor and measure

As is the case for each ingredient of your advertising and marketing, content material advertising and marketing efficiency needs to be perpetually measured to ship the information wanted to constantly refine technique and execution. 

Assuming you have got recognized your main targets, a subsequent step is to establish which metrics will function your staff’s key efficiency indicators (KPIs) to ship insights to decide the diploma to which the targets are being achieved. 

Portent, a digital advertising and marketing company presents this diagram to illustrate some of the best KPIs you should utilize to measure and monitor conversion, status, and engagement.

As we wrap up this part on content material advertising and marketing planning, remember that deciding what to measure and amassing the information isn’t the top of line. Your aim needs to be to flip the information into actionable insights you’ll be able to execute to enhance your content material advertising and marketing ROI.

Content codecs to entice buyers

“If you’re not putting out relevant content in relevant places, you don’t exist.”

 Gary Vaynerchuk

Your plan’s in place. It’s time to execute. 

You might want to begin with a weblog and a few social media exercise, however over time, you’ll discover making your content material combine extra numerous will assist the trigger. In the pages that observe, we current content material codecs, together with ideas and examples, to create content material that may resonate along with your prospects.


Video could be nice for content material you may need written about to inform tales that beg to be advised on digital camera. As for subject material, video is extremely versatile. Consider among the many potentialities:

  • How-to movies
  • Product demos
  • Interviews
  • Testimonials
  • Stories
  • Events

For issues like model and size, whereas your assets might issue into the way you produce movies, a smartphone affords you a suitable studio to shoot and edit as wanted.

Chalk paint pioneer Annie Sloan produces a how-to video series to assist consumers perceive how to get inventive together with her model’s merchandise.

User generated content material (UGC)

The proliferation of social platforms has paved the way in which for ecommerce manufacturers to take full benefit of content material created by its prospects. The advantages of publishing (or enabling prospects to self-publish) person generated content material are many:

  • The content material is genuine and subsequently delivers robust social proof to your ecommerce model.
  • Gathering UGC builds group by involving your prospects in your model.
  • UGC is a extremely scalable method to supply content material. In different phrases, it’s simple.
  • UGC is uber transportable and could be featured throughout media together with your web site, email, social media, and extra.
Aerie launched the #AerieREALPositivity campaign the place customers share optimistic issues about their life. On Instagram and TikTook the hashtag has greater than 2-billion views.

Product choice information

Will your consumers profit from understanding their selections so as to make knowledgeable choices? A purchaser’s information (or product choice information) could be the perfect type of content material. Your information might include info primarily based on particular standards reminiscent of value, dimensions, supplies, performance, and extra. Many consumers admire when ecommerce corporations embody “vs” comparisons. 

“Our paddle guide is intended to help you find the right mix for your style of play,” writes Pickleball Central because it introduces its paddle shopping for information. 

Product utilization information

A product utilization information informs potential consumers how to notice the advantages of your product. Your information would possibly include ideas, tips, examples, and different useful info.

Product utilization guides can increase model consciousness, introduce merchandise, and encourage procuring. Of course, you’ll need to promote your merchandise by together with hyperlinks to your web site’s product pages.

Mmm, mmm… tasty content from Stokes provides 10 nice methods to get pleasure from their barbeque sauces.

Product concepts

Whatever you promote, you could be certain motivated consumers are looking for concepts associated to your merchandise by way of search. For occasion:

  • How do I maintain my indoor cat entertained? 
  • What’s a superb recreation for kindergartners?

As you’ll be able to simply think about, the solutions to questions reminiscent of these can simply be offered as product thought guides. Identify a related query and create an in-depth, informative assortment of solutions to showcase your merchandise by way of search and drive site visitors.

In addition to providing every part you can want to your cat, the YourPurrfectKitty web site provides every kind of concepts to assist maintain kitty entertained (and how-to’s for a lot of product sorts).

Gift guides

Another lead magnet and helpful content material sort is certainly one other sort of information: a present information. Millions of individuals flip to search to get reward concepts for weddings, anniversaries, events, holidays, and each different reward giving event you’ll be able to consider. 

If your small business sells merchandise that make for good presents—or perhaps even be thought-about as a singular reward thought—contemplate creating guides stuffed with inspiring reward concepts. 

Monica Vinader provides a variety of gift guides to assist buyers choose from its jewellery traces. 

Buyer evaluations

We needn’t cite stats to perceive on-line evaluations influence buying choices. Shoppers are eager on studying product evaluations once they have some thought of what they’re in search of, are aiming to collect extra info, and naturally, hoping to study if previous consumers are pleased with the alternatives they made.

Crate & Barrel properly showcases purchaser evaluations on its product pages. 

Comparison pages

Your prospects will worth product comparability pages that showcase the variations between comparable merchandise to assist them establish the product that most closely fits their wants.
Create comparability pages that function product descriptions, options, makes use of, specs, advantages, costs, or no matter info buyers search. Make your comparability pages visually attention-grabbing and intention to maintain it easy.

Ernie Ball provides a handy comparability software to assist prospects choose their guitar string purchases.


Publish Q&A-style pages to present readers with the solutions they might (or might not) be in search of. This type of content material needs to be easy to produce, simple to increase over time, and useful sufficient to entice and join with consumers.

Annie Sloan solutions each conceivable query on a protracted listing of subjects associated to their portray merchandise on its FAQs page.


It takes some effort to create a quiz, however the tactic has confirmed to be a content material advertising and marketing gem for ecommerce corporations. A enjoyable and informative quiz is probably going to earn a ton of social media shares and will doubtlessly generate hundreds of leads. 

Users get pleasure from quizzes as a result of they add a component of enjoyable by gamifying the content material consumption expertise. Another golden ingredient of quizzes is that you simply’re ready to collect helpful details about buyers who doubtless wouldn’t have volunteered it by way of a standard on-line kind. And as a closing bonus, you’ll be able to simply gate your quiz so that you simply collect the email addresses of people who need to be despatched the outcomes.

InsertNameHere provides hair options and helps you discover those most definitely to swimsuit you with a lot of quizzes.

Contests and giveaways

Like quizzes, contests and giveaways present one other type of interactive content material sure to have interaction your viewers, foster social sharing, and develop your email listing. A variety of SaaS platforms reminiscent of Gleam, WishPond, ShortStack and plenty of others make contests and giveaways simple to create and publish throughout numerous digital channels.

This easy and efficient Christmas-themed giveaway is from Thriftbooks. The guidelines name for following their Instagram account, liking the submit and tagging a buddy.

Tools and apps

Online instruments and apps—extra types of interactive content material—can drive site visitors and improve conversion. While software improvement is barely restricted by your creativeness, a few confirmed winners are:

  • Augmented actuality (AR)—Think of this as fancy description of a easy thought: assist your consumers see what they’ll get within the context of their lives. How would these glasses look on me? What would this furnishings appear to be in our nursery? 
  • Decision bushes—Decision bushes depend on consumers to reply a sequence of questions. Based on their solutions, the software guides prospects to the proper merchandise.
The Sephora Virtual Artist app brings digital actuality know-how to the sweetness business to present consumers a digital makeover—with out stepping foot in a retailer.

Look books

Look books (or product galleries) are for ecommerce manufacturers that provide merchandise price taking a look at. Fashion is clearly an excellent instance.

If you market a product the place appears to be like enter into the shopping for resolution, contemplate creating look books and galleries that may present the merchandise in context and create an emotional reference to the patron. When attainable, staff with social influencers to increase your attain and affect.

Skatie, makers of swimwear and lively put on, provide an unlimited choice of thematic look books on their web site. 


Infographics have been in style for many years just because folks get pleasure from them once they contact on an attention-grabbing matter. Infographics are helpful for making doubtlessly boring or advanced concepts extra entertaining and simpler to digest. They can be excellent for telling a narrative in easy phrases. 

Infographics have the potential to be enjoyable and artistic. When they’re helpful and unique, they have a tendency to earn social shares, backlinks, and inclusion in content material printed by different manufacturers. 

EZContacts supplies an excellent instance of how an ecommerce firm can develop valuable content as an infographic

Get eyeballs in your content material and orders within the procuring cart

“If a tree falls in a forest and no one is around to hear it, does it make a sound?”

You know this outdated saying, proper? 

Unfortunately, numerous manufacturers create and publish numerous pages and posts that fall within the forest. So, let’s take a look at how to make your content material rely. 

Give your content material a house

First issues first: your content material ought to reside in your web site and be formatted in such a method that guests can simply uncover it, discover what they search, and doubtlessly, work together with it and share it. 

The time period “blog,” brief for “web log,” has been round for many years and is often the identify given to a model’s content material heart. While it initially might have been understood as a house for text-based articles, in the present day’s on-line customers received’t be stunned to discover numerous content material sorts on a weblog. 

Content hub
If your content material assortment spans numerous content material sorts, it’s your decision to name it a “content hub.” Some manufacturers like this method as a result of they intention to publish a number of hubs to fulfill a number of forms of buyers. Also, the hub method lends itself to branding, e.g. beChewy (for the Chewy model) and EZOnTheEyes (for EZContacts).

Knowledge heart
This is one other viable choice, particularly in case your merchandise are advanced or instruction makes them extra helpful, e.g. ArtSparx’s Knowledge Center. It’s not unusual for on-line sellers to label a bit of the web site “Learn.”

“Magazine” is but an alternative choice and should suggest an upscale method to delivering content material.

Amazingy Magazine is described as an “ever-growing trove of valuable information” from natural magnificence specialists.

Promote your content material

It’s important to enlarge the attain of the content material you create. Put merely, in the event you don’t promote your content material in order that it reaches extra eyes and ears it doesn’t matter how wonderful it might be. 

It’s handy to perceive the varied content material promotion (or “content amplification”) methods as units of owned, earned and paid media. While owned, earned, and paid media are all totally different, the aim of every is to construct model consciousness and generate extra gross sales. We’ll break it down this fashion to briefly introduce a few of in the present day’s efficient promotional methods.

Owned media

Owned media channels are these you create and management and are subsequently the simplest channels for selling content material. 

Your web site
Your web site is a flexible property for which you have got full management. It needs to be the house of your content material hub or weblog and no matter content material you publish. 

Social media
Though you don’t really personal any social media platforms, your social media pages are thought-about owned media since you create and management the content material printed on them.

Your firm might pay for an email advertising and marketing service, however owns the email listing you construct and content material you share by way of this all-important channel. 

Paid media

Of course, you’ll be able to attain your target market by shopping for media. Paid media is an effective funding for constructing a buyer base as a result of it ensures your content material can be uncovered to your goal market. Paid media methods are additionally efficient for remarketing to those that have already proven curiosity in your merchandise.

Search engine advertisements
Search engine advertisements are displayed in search outcomes and are some of the in style types of internet advertising. 

Social media advertisements
Ads (or “sponsored content”) on social media are sometimes referred to as “native” as a result of they’re designed to mix into the environment. When customers scroll by way of their feeds, they might not even discover social media posts which might be sponsored.

Native advertisements
In addition to search and social advertisements, native advertisements additionally embody in-feed, promoted posts which seem on in style web sites.

Display advertisements
Display advertisements are sometimes offered as banners, in numerous sizes and styles.

Earned media

You don’t pay for—or personal—earned media. As the identify signifies, you earn it. You would possibly name it “organic.” Earned media entails conversations round your model that comes voluntarily from others, together with journalists and influencers.  

web optimization
Search engine optimization (web optimization) could be an vital type of earned media. Instead of investing in search advertisements, you intention to rank on search engines like google and drive site visitors from natural search outcomes. Understand, nonetheless, reaching search outcomes requires a long-term, strategic focus.

Social media
You need to see folks discussing your model and sharing content material on the social media channels the place your consumers are lively. Aim to win followers, have interaction them, and encourage them to submit user-generated content material (UGC). You would possibly select to repost UGC in your social media accounts and web site to parlay mentions into owned media. If a user-generated submit is in style, you would possibly even need to additional advertise by way of paid channels.

Third-party evaluate websites
Most ecommerce corporations contemplate evaluations and testimonials on third-party evaluate websites an effective way to generate consciousness and constructed belief.

Media publicity (PR)
If you’re ready to inform a compelling story about your model, merchandise, or occasions, you could have the option to get some free media protection. Consider sending out a press launch to share attention-grabbing tales or something which will enable you to earn free protection. 

Final phrases

In in the present day’s world, prospects should not simply in search of merchandise but additionally for a reference to the manufacturers they purchase from. As a enterprise proprietor, it’s important to present your prospects with greater than only a transactional relationship. You want to set up a reference to them that’s constructed on belief, loyalty, and shared values. This is the place content material advertising and marketing comes into play.

To succeed with content material advertising and marketing, you want a plan that aligns with your small business targets and viewers wants. You want to establish your purchaser personas, create a buyer journey map, and develop a content material technique that maps to every stage of the shopping for course of. But most significantly, you want to create content material that your prospects really need to devour.

In the top, all of it comes down to understanding your prospects, offering them with worth past simply the product, and constructing a connection that goes past the sale. By investing in ecommerce content material advertising and marketing, you’ll be able to win loyal prospects who not solely return to your retailer but additionally turn into model ambassadors, spreading the phrase about your small business to their family and friends.

Did you study one thing new from this text? Share it with your folks and colleagues, and be certain to subscribe to the GetResponse weblog for extra insightful ecommerce content material!

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